Delivery & Returns Policy

 

We only ship within New Zealand. We do not accept international orders.
Please choose your order carefully as we cannot make changes after it has been invoiced and shipped.

Items are priced for collection from Petone store. Items can be dispatched nationwide,for a freight quote please contact our customer service team at 0800 452 348 or email: info@lafitness.co.nz

PLEASE NOTE: WE DO NOT DELIVER TO PO BOX ADDRESSES. Please provide either a home address or work address.

Online Purchases

Delivery times:

Orders confirmed and paid before 2.00pm will normally be dispatched on the same business day. (Mon – Fri)
Orders confirmed and paid after 2.00pm will normally be dispatched on the next business day. (Mon – Fri)

  • For delivery of Fitness Equipment allow 3-5 working days approx.  (Delivery to Rural Addresses normally takes an extra 1-3 days)
  • All orders are shipped using Track and Trace and require a signature upon delivery. (Unless authority to leave has been given to the freight company prior to delivery).
  • Orders placed on weekends and/or a New Zealand public holiday will be processed on the next business day.
  • If for some reason we cannot fulfil your order within the specified timeframes you will be notified by email of the new delivery time.
  • Orders paid for by credit card are securely processed in "real time" when you place your order. They will normally be dispatched on the same business day if received before 2.00pm.

NOTE: Only VISA and MasterCard credit cards will be accepted.

  • If you wish to pay via Direct Credit / Internet Banking or Bank Transfer you will need to contact our customer service team on 0800 452 348. The goods will be shipped upon confirmation that your payment has been received. Payments normally take around 24-48 hours to reach our bank account.

Door to Door standard delivery:  

  • Products are delivered securely to your doorstep only, by courier or transport.
  • Door to door standard delivery service requires easy access to ground level only. (No stairs)
  • Some customer assistance may be required at time of standard delivery for heavier items such as treadmills. 
  • Unless otherwise stated all deliveries are made between Monday & Friday.
  • Before signing the delivery docket inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket then sign it.
  • You MUST notify us within 24hrs of any internal or external damages to your goods. Call our Customer Service Team at 0800 452 348 (leave a voice message if no reply) or email: info@lafitness.co.nz
  • Assembly is not included.

Rural deliveries:

  • NOTE: Delivery to Rural addresses normally takes an extra 1-3 days and may incur a freight charge.
  • Please provide a day time contact phone number so the Rural Courier can contact you to organise delivery of your goods.

 

Hired Equipment 

Hire Online is only available between Wellington, Kapiti and Palmertson North. If you are outside this area please call us on 0800 452 348.

Delivery days are business hours Tuesday and Friday by arrangement. You can state your preferred time when placing an online hire order or you can ring us on 0800 452 348 or email info@lafitness.co.nz. Once your order has been placed we will call you as soon as possible to confirm a suitable delivery time.

We charge a total of $50 for delivery/return of equipment. $25 to deliver and $25 to pick up the equipment. If you wish to collect the machine yourself, you will not be charged for delivery but you will be charged the $25 pick up fee which is paid in advance as a bond. If you return the equipment back to us we will refund this. 

To aid in the delivery to where you wish the item to be located, please notify us of any stairs, tight paths/ hallways or any difficult obstructions which may require additional staff for delivery.  

IMPORTANT:

  • Upon delivery you will be required to present a valid photo ID, this is to confirm that the Hirer is the person receiving the goods. If you are unable to be present when the goods are delivered, please let us know when your delivery is being scheduled.
  • You will also be required to confirm an alternative phone number as well as complete our security bond form. The security form means that we require no physical cash bond as security.

  On arrival our delivery driver will inspect the access to the desired location if he deems it to be excessively difficult or risk of damage you have the option of having it delivered to the just inside the front door or sign a waiver of damage for LA Fitness, if you choose this option our delivery staff will take all precautions to install it without damage but accept no responsibility if damage to walls, door frames etc does occur.

Please see the full terms and conditions in our rental policy for more information.

 

Returns Policy

While the Consumer Guarantees Act and Fair Trading Act provide the basis for LA Fitness’ returns policy, we in fact go above and beyond the expectation of these two statutory laws. LA Fitness has a 7 Day Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping with LA Fitness.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by LA Fitness Ltd. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Our Returns Policy

Goods can only be returned under our 7 Day Money Back Guarantee policy.
Goods cannot be returned if you simply change your mind AFTER 7 days from the purchase date.

Where you have simply changed your mind, you will be covered under the LA Fitness 7 day guarantee. All products returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories/guarantees/instructions together with the invoice and/or packing slip accompanying the products. Products cannot be returned if they have been engraved, modified, damaged, or altered. 

All purchases must be returned and inspected before any refund will be granted.

We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.
Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund.

Manufacturing defects do not include normal wear and tear and any damage caused by accidental or non-accidental damage.

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12 Rata St, Ohakune
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