We only ship within New Zealand. We do not accept
Please choose your order carefully as we cannot make changes after it has been invoiced and shipped.
Items are priced for collection from Petone store. Items can be dispatched nationwide,for a freight quote please contact our customer service team at 0800 452 348 or email: email@example.com
PLEASE NOTE: WE DO NOT DELIVER TO PO BOX ADDRESSES. Please provide either a home address or work address.
Orders confirmed and paid before 2.00pm will normally be dispatched on
the same business day. (Mon – Fri)
Orders confirmed and paid after 2.00pm will normally be dispatched on the next business day. (Mon – Fri)
NOTE: Only VISA and MasterCard credit cards will be accepted.
Door to Door standard delivery:
Hire Online is only available between Wellington, Kapiti and Palmertson North. If you are outside this area please call us on 0800 452 348.
Delivery days are business hours Tuesday and Friday by arrangement. You can state your preferred time when placing an online hire order or you can ring us on 0800 452 348 or email firstname.lastname@example.org. Once your order has been placed we will call you as soon as possible to confirm a suitable delivery time.
We charge a total of $50 for delivery/return of equipment. $25 to deliver and $25 to pick up the equipment. If you wish to collect the machine yourself, you will not be charged for delivery but you will be charged the $25 pick up fee which is paid in advance as a bond. If you return the equipment back to us we will refund this.
To aid in the delivery to where you wish the item to be located, please notify us of any stairs, tight paths/ hallways or any difficult obstructions which may require additional staff for delivery.
On arrival our delivery driver will inspect the access to the desired location if he deems it to be excessively difficult or risk of damage you have the option of having it delivered to the just inside the front door or sign a waiver of damage for LA Fitness, if you choose this option our delivery staff will take all precautions to install it without damage but accept no responsibility if damage to walls, door frames etc does occur.
Please see the full terms and conditions in our rental policy for more information.
While the Consumer Guarantees Act and Fair Trading Act provide the basis for LA Fitness’ returns policy, we in fact go above and beyond the expectation of these two statutory laws. LA Fitness has a 7 Day Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping with LA Fitness.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by LA Fitness Ltd. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Our Returns Policy
Goods can only be returned under our 7 Day Money Back Guarantee policy.
Goods cannot be returned if you simply change your mind AFTER 7 days from the purchase date.
Where you have simply changed your mind, you will be covered under the LA Fitness 7 day guarantee. All products returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories/guarantees/instructions together with the invoice and/or packing slip accompanying the products. Products cannot be returned if they have been engraved, modified, damaged, or altered.
All purchases must be returned and inspected before any refund will be granted.
We do not accept returns outside of New Zealand. This is because of the
costs of customs fees and taxes on re-entry back into NZ.
Where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund.
Manufacturing defects do not include normal wear and tear and any damage caused by accidental or non-accidental damage.