Ordering:
Which forms of payment are
accepted?
We accept the
following forms of payment:
Who is your finance provider?
LA Fitness
provides the following finance options. LA Fitness offers interest free terms for some purchases. The fastest way is to come in store and fill out the paperwork on site. For more information please contact us
on 0800 452 348.
GE Money – www.gemoney.co.nz
GE Creditline and GEM Visa
If I purchase an item but it
is not what I expected can I return it?
With LA
Fitness you have a 7 Day Money Back Guarantee. More.
How do I cancel or amend
my order?
If for any
reason you need to cancel or change your order, please do not email us but
instead call our Customer Care team toll-free on 0800 452 348 as soon as
possible. Our system is designed to fill orders and get them on their way to
you as quickly as possible, so the sooner we hear from you, the better!
If my order is a gift for
someone else, can it be delivered directly to them?
Yes, you will be able to enter the address to
which the gift needs to be delivered within the check-out process.
Can my order be delivered
to a PO Box?
No, we are
unable to deliver to a PO Box. We are committed to making sure every order
reaches the right person in a timely fashion. We only deliver to your home or
work, where someone can sign for the delivery.
How long will it take for
my order to be delivered?
We strive to
deliver all orders within 2-5 working days (excluding holiday periods, and
public holidays). A track and trace is available once the item leaves
our warehouse. You will receive and order confirmation and tracking number once
the goods have been dispatched.
Can I collect my order
from a store?
Orders
can only be collected from our Petone store at 56 Hutt Rd Petone. Mon - Fri
9.00am-5.30pm and Saturday 10.00am-4pm. You will need to contact our customer
service team on 0800 452 348 to arrange this.
Do you deliver overseas?
No, we cannot
deliver overseas. However, you can order from overseas and have the item
delivered to a New Zealand address.
Can I have my items
installed?
Items can be
installed only in the Wellington region. Installation costs may apply. Please call 0800 452 348 for further information.
Who will deliver my order?
Deliveries
are currently made by Toll Transport, a third party freight
company and sometimes our own delivery staff. The delivery method used is
dependent on your delivery location and the size of the items ordered. Please
contact our customer service team on 0800 452 348 for more information.
My item hasn't arrived yet
in the above time frame?
We strive to
deliver all orders within 2-5 working days. If for any reason your goods have
not arrived within this time please contact us on 0800 452 348 so that we can
investigate what has happened.
My item is showing as
delivered when I do a track and trace but I didn't sign for it?
This will happen
under two circumstances. If the item has been handed over to
another courier company who delivers to remote areas that Toll doesn't use
or if the customer has put specific instructions for the item to be left
unattended at their risk. Should you feel someone else has signed for it
that is not authorised, please contact us on 0800 452 348 and we will be able
to investigate and let you know what to do.
Can I get an item shipped
to another address to save on freight costs?
You
sure can! Let us know the suburb and we can check the costs for you. Or call us
on 0800 452 348 to confirm. We can use the freight calculator from our supplier
to confirm for you.
Does someone have to be
home to receive delivery of my order?
Yes all
deliveries need to be signed for. Items are sent via signature required
Courier, and if there is no one available to sign for the delivery a card will
be left to inform you of the non-delivery and the Courier Company contact
details. You can arrange to have the goods delivered without a signature by
informing us in the notes of your order. Please note any request to leave an
item at the delivery address unsigned for is at the customers risk and at the
discrepancy of the freight company.
Can I pay for my online
purchase by any way other than credit card?
Sorry but you
cannot pay for an online order other than via a valid credit or debit card. The
alternative is to call our customer service team on 0800 452 348 and please
your order over the phone where we can email you an invoice with our bank
account details. Please note goods will be shipped once payment is received.
This may add a couple of days to delivery.
Can I order over the
phone?
Yes, we have
a team ready to take your order.
Our hours are 9am - 5.30 pm, Monday – Friday and Saturday 10am-4pm.
To place a phone order, please contact us on 0800 452 348. Please make sure you
have your credit card & delivery details ready.
You are also able to make a purchase online 24/7, by selecting the product you want and then adding it to the 'shopping cart'. When making an online purchase LA Fitness uses DPS secure Gateway to keep your information safe.
DPS have a dedicated and purpose built development and data centre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors. For more information on these standards please go to http://www.visa-asia.com/secured or http://sdp.mastercardintl.com.
Do I need my own tools to
assemble the machines?
All LA Fitness
machines come with all the required tools for assembly.
Is assembly difficult?
The majority of machines are 90% preassembled in the box. It is important to follow the instructions included in the manual. In general, the Treadmills and Rowers are approximately 15-20mins, the Exercycles and Corsstrainers are slightly more time consuming, 30-45 mins.
Machine:
Where can I get a Manual for my machine if I have lost the original?
Manuals, which include maintenance tips, consoles instructions and guides for using your machine can be found here.
What maintenance should I be doing to my machine?
By performing routine maintenance on your equipment you can prolong the life as well as prevent any major issues from occurring.
Please see the below links for handy information on how to maintain/service your equipment as well as error code explanations should they occur. If for any reason you are unsure and think the issue cannot be resolved by following these instructions please contact our customer service team on 0800 452 348 or service@lafitness.co.nz
For more information please see our Services - Repairs & Maintenance page.
What if I think I have a warranty issue?
LA Fitness warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.
The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, misuse, incorrect assembly or normal wear and tear.
Our 1 Year Parts & 1 Year Full Labour warranty only applies to purchases of new machines and not second hand/ex hire machines.
Full information on our product warranty can be found here.
Am I responsible for getting the equipment back to you if a fault occurs?
No you are not, with a LA Fitness warranty we will come to you, if for any reason it does need to come back and it is in the 1st year of purchase all costs associated with getting it to us is our responsibility.
Outside of the 1st year you are responsible for any costs involved in getting it to us.
Check out our Warranty and Full Terms & Conditions for more information.
