Warranty

LA Fitness warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, misuse, incorrect assembly or normal wear and tear. Our 1 Year Full Parts and Labour warranty only applies to purchases of new machines and not second hand/ex hire machines.  

All Commercial Cardio Equipment comes our full 1 Year Parts & Labour Warranty. For more information on our Commercial servicing plans please email service@lafitness.co.nz

1 Year Full Parts & Labour Warranty

Here’s what you need to do:

If you have a warranty issue please contact us immediately.

Call our Customer Service Team at 0800 452 348 (leave a voice message if no reply) or email us: service@lafitness.co.nz. Clearly state what the problem is and include the following information:

• Invoice number
• Date of purchase
• Description of item
• Best daytime contact number
• If possible a photograph of the fault or damage

We will contact you within 1-2 working days to arrange the best solution for you.

 The terms are very simple:

• Any item that is found to have a manufacturing defect within the stated warranty period will be repaired or exchanged within 10 working days.
• The first year of the warranty covers absolutely all costs (parts, service and freight).
• We guarantee to have the parts and a service team to fix any fault for a minimum of One year and all parts are free of charge for that 1 year period.
• If your goods are outside the warranty period we can still repair them, however the cost of the repair including any freight will be charged to you the customer.
• We will always meet or exceed our full obligations to provide a remedy as required under the Consumer Guarantees Act.
• Unless otherwise stated in writing, the warranty applies to use in a “normal” domestic environment only.
• All warranty claims must be accompanied by an original invoice.
• LA Fitness warranty is only provided to the original purchaser and is not transferrable to any other party.
• LA Fitness warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, misuse, incorrect assembly or normal wear and tear.

Common misuse is:

• Not operating the Goods in accordance with the Operating Manuals.
• The Goods are subject to impact or sudden movement or continual relocation.
• The Goods are used to hold loads in excess of the rated weight.
• The Goods are operated in a reversing fashion (operation of opposite direction when the system is in motion).
• The defect or failure is due to the Goods not being used for the purpose for which they were specified.
• The Customer or any third party altering the Goods in any way different to the condition in which they were supplied or installed or the Customer or unauthorised persons attempting repair of the Goods.

The defect or failure is due to environmental conditions of the Customer’s site causing deterioration (e.g. outdoor use).

For more information on servicing and for operation manuals see our Service - Repairs & Maintenance page.